Technical Operations Manager 
Emphasys Software PHA
Full time | Permanent | Remote 
 

The Emphasys PHA team is seeking a experienced Technical Operations Manager with a passion for finding innovative solutions to maintain and grow a team of technical engineers and Azure infrastructure. Reporting to the Director of Development the Technical Operations Manager will run and maintain a team of tech op engineers with a focus on IT ticket resolution, environmental stability and application deployments, client migrations, environment implementations, and general program management

Emphasys is the market-leading software provider to the Public Housing and Affordable Housing markets in the United States. Owned by Constellation Software, Inc., the leading global provider of industry-specific software solutions, Emphasys has decades of leadership in this market.

RESPONSIBILITIES

IT Ticketing (Tier 2 & 3)  

• Oversees IT ticket queue
• Serves as an escalation path for IT tickets
• Monitors and responds to email flow/alerts
• Monitors and responds to endpoint protection alerts
• Monitors and responds to Azure/Vendor alerts

Compliance Program Management

• Assists with any data security issues/breaches that occur
• Assists with documentation and calls for BU industry/3rd party audits
• Implements security requirements required by CSI/Vela
• Stays up to date with modern security protocols and maintains an above-average security posture for the organization
• Completes and Maintains SOC2 Type 2 audits

IT system billing

Calculates and provides monthly/annual billing information for some services, including:

• Azure Subscriptions
• Hosting services
• Operational Expenses  
• Endpoint protection/security software
• Any other centrally procured IT solution(s)

Oversight and development of IT Team

• Serves as mentor for others on the IT team
• Monitors IT team composition to ensure adequacy for workload, skillset, and user load

Infrastructure Management

• Has a deep understanding of the Emphasys infrastructure
• Works with our MSP Coretek to build, maintain and upgrade current environments
• Looks for savings in Azure Environments
• Has a deep understanding of Microsoft Azure infrastructure
• Strong System Administrator experience

EXPERIENCE AND SKILLS

• Bachelor’s degree in computer science, Software Engineering, or industry experience equivalent
• 4+ years of experience with Azure App Services and Azure SQL for hosted products.
• 4+ years of experience leading tech ops engineers
• Understanding of Azure billing and cost models
• Familiarity with cloud-based infrastructures and design patterns including REST API's
• Familiarity with continuous integration/deployment and zero downtime deployment. Octopus Deploy a plus.

BENEFITS

• Access to Medical, Vision, Dental, & Life Insurance
• Commission, Bonus, and Profit-Sharing Program
• Competitive 401(k) and PTO Plan
• Gym Stipend and Wellbeing Programs
• Tuition Reimbursement Program
• Flexible Work Schedule & Work Remote

WHY EMPHASYS?

Emphasys provides best-in-class public housing software and services to public housing authorities across the US. We are a member of the Constellation Software Inc. (CSI) group, a rapidly growing acquirer of vertical market software companies, each focused on dominating its respective market niche. As a member of CSI, we have the best of both worlds: a small, agile business with a start-up mentality supported by a large financially stable global company.

At Emphasys, we know the key to our success is our team. As such, our ideal candidates are positive, energetic, and passionate. We want team members who seek challenges and find innovative solutions to them, and who never stop growing personally and professionally. Our corporate culture emphasizes excellence, innovation, work-life balance, and personal and professional development. Along with a positive and autonomous work environment we offer outstanding career growth opportunities.

Emphasys promotes equal employment opportunities for all. Emphasys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.

If you are an exceptional individual who wants to work on an exceptional team, apply now!