Software Support Specialist

Emphasys Software - PHA

Remote | Full Time | Permanent

Emphasys Software PHA is looking for a Software Support Specialist to join its growing remote support team.

Our team is growing in all departments as we achieve sustained market growth. We are looking for the highest quality talent to join us on our journey.

RESPONSIBILITIES

Reporting to the Director of Support, the Software Support Specialist is the key interface between our valued customers and our internal teams. Key responsibilities include the following:

• Provide world-class product support to customers through our various support channels (online portal, phone, chat).
• Provides in-depth product support to our customers by resolving incoming inquiries; focused on subject matter expertise and highly complex issues.
• Maintain active ownership and communication with customers on the progress of their requests.
• Lead and attend client teleconference meetings, ensuring professional and courteous communication with our customers.
• Learn from customer interactions to identify patterns and develop solutions to improve customers’ experience with products.
• Evaluate current technical issues and recommend product changes to improve performance or overall customer satisfaction.
• Collaborate with peers on education and guidance for areas of expertise.
• Actively participate in daily team meetings by providing input on improving processes and fostering team growth and productivity.
• Maintain a professional demeanor and team player approach to co-workers.
• Provide exemplary customer service by going the extra mile for our clients.
• Other duties and special projects as needed.

REQUIREMENTS

• 2+ years with working knowledge of the Emphasys Elite product.
• 2+ years experience working in the affordable housing sector.
• Proficient in MS Office and Google, and the ability to learn software quickly.
• Excellent phone and written communication skills.
• Positive and personable attitude with a customer service focus.
• Ability to prioritize workload and work effectively in individually or collaboratively on a team as needed based on workload and project demands.
• Thoroughness and deep intrinsic motivation; you must care about the quality of your work, and have pride in your output.
• Detail-oriented and accurate.

BENEFITS

• Access to Medical, Vision, Dental, & Life Insurance
• Competitive Bonus & Profit-Sharing Program
• Fortune 500 Level 401(k)
• PTO + Parental Leave
• Gym Stipend and Wellbeing Programs
• Tuition Reimbursement Program
• Work Remote

WHY EMPHASYS

Owned by Constellation Software, Inc., the leading global provider of industry-specific software solutions, Emphasys has decades of leadership in this market, we are well-positioned to deliver our solutions across the nation.

Emphasys PHA is the market-leading software provider to the Public Housing and Low-Income Housing markets in the United States. Owned by Constellation Software, Inc., the leading global provider of industry specific software solutions, Emphasys has decades of leadership in this market.

Emphasys promotes equal employment opportunities for all. Emphasys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.

Apply now!